What do I do if my box hasn't arrived?

Boxes usualy arrive within 7-10 days of purchase, if your box hasn't arrived, please contact your insurer, they may be able to provide you with tracking information or arrange a new device to be sent.

What happens if I'm not in?

Our courier may leave your box in a safe place or with a neighbour, they may drop a card through your letterbox with further details.

I lost by box, what do I do?

Please contact your insurer who cann arrange for a replacement, please note a charge may be made by your insurer.


I'm having problems fitting the box, who can help me?

Rewatch our video guides or try contacting a local mechanic, as a last resort you can try contacting your Insurer directly.

Does fitting the box affect my car warranty?

No. Installing a telematics box does not affect your warranty.

How do I know the box is working?

Once connected to power, the box LED's will start flashing, our setup page will let you know if your box is working correctly or not, you will also receive an activation SMS when your box sends its first data.

The LEDs are not flashing?

Check that the RED and BLACK wires are connected to the correct battery poles and that everything is nice and tight, if you still don't see the LED, please contact your insurer.


What if I need to remove or change my battery?

If you need to remoce or change your battery, make sure your box has flashing LEDs when the battery is reconnected, if not please check the install guide, if your box is not working, you may be contacted by your insurer.

What if I change by car?

Please ensure you contact your insurer directly for information on what to do if you change your vehicle.

How do I remove the box before I sell my car?

Please contact your insurer, they will be able to ensure your box is deactivated, you may also be asked to remove the box and return it to the Insurer.

How can I dispose of the box safely?

Your box can either be recyled via a local recycling center, or can be posted to your insurer for recycling, please contact your insurer directly for return details.